We are deeply committed to product quality and service. When our software products Ghostscript, MuPDF or SmartOffice SDK are embedded in your products, we recognize we have a responsibility to assist you with integration, maintenance and problem-solving. A single e-mail can have our top engineers working on your issue.
If you are an Artifex customer with a current commercial license and support contract for Ghostscript or MuPDF, please send your support questions, with your company name, a detailed description of the problem and, if possible, a test file to: firstname.lastname@example.org
If you are an Artifex customer with a current license for SmartOffice SDK (or one of our other SmartOffice products), please send your support questions, with your company name, a detailed description of the problem and, if possible, a test file to: email@example.com
Artifex is committed to supporting the Open Source community as a whole, and we hope our AGPL license versions of Ghostscript and MuPDF provide valuable contributions to your project.
However, we are unable to provide direct technical support or respond to the needs of individual Open Source users. There are various forums available where you may find answers to your questions. Our software is widely used all over the world, and there are many people in the community who will help you.
If you are using an AGPL licensed version of Ghostscript or MuPDF, we recommend exploring the following sources for answers to your questions:
If you have purchased or downloaded a retail copy of SmartOffice for iOS or Android. we provide the following resources for information.
You may also send your support questions, with a detailed description of the problem to: firstname.lastname@example.org.
Please provide detailed information about the specific problem when sending an email. The more information you provide, the better we can assess your issue.