We are deeply committed to product quality and service. When our software products Ghostscript, MuPDF or SmartOffice DevKit are embedded in your products, we recognize we have a responsibility to assist you with integration, maintenance and problem-solving. A single e-mail can have our top engineers working on your issue.
If you are an Artifex customer with a current commercial license and support contract for Ghostscript or MuPDF, please send your support questions, with your company name, a detailed description of the problem and, if possible, a test file to: firstname.lastname@example.org
If you are an Artifex customer with a current license for SmartOffice DevKit (or one of our other SmartOffice products), please send your support questions, with your company name, a detailed description of the problem and, if possible, a test file to: email@example.com
Artifex is committed to supporting the Open Source community as a whole, and we hope our AGPL license versions of Ghostscript and MuPDF provide valuable contributions to your project.
Practically speaking, we do not have the time or resources to provide direct technical support or respond to the needs of individual free users. However, there are various forums available where you may find answers to questions you may have. Our software is widely used all over the world, and there are lots of people in the community who will help you.
If you are using an AGPL licensed version of Ghostscript or MuPDF, we recommend exploring the following sources for answers to your questions:
If you have purchased or downloaded a retail copy of SmartOffice for iOS or Android from an app store, we provide the following resources for information.
You may also send your support questions, with a detailed description of the problem to: firstname.lastname@example.org.
If you post to the forum, or send an email, Please let us know the details about your environment and specific issue. The more information you provide at the outset, the less correspondence we’ll need to exchange.